Privacy Policy

KuGoMo Fashion House ("KuGoMo", "we", "us", "our") is an apparel manufacturing and cut-and-sew business based in Harare, Zimbabwe. This policy explains how we collect, use, store, and protect personal information when you browse our shop, request a manufacturing quote, place a custom or ready-made order, create a customer portal account, or subscribe to our updates.

By using our website or services, you agree to the collection and use of information as described in this policy.

We collect information you provide directly to us, including:

• Account details — full name, email address, and password when you create a customer portal account.
• Order & shipping details — full name, email, phone number, delivery address, city, and country when you place an order or request a quote.
• Custom order specifications — garment measurements, fabric preferences, reference images, and customization notes for tailor-made pieces.
• Payment information — processed securely by Paynow Zimbabwe; we do not store your card, EcoCash, or bank details on our own servers.
• Communications — messages you send us through the contact form, order messaging thread, or email, and any WhatsApp correspondence.
• Newsletter details — your email address if you subscribe to catalog updates.

We also automatically collect limited technical information (such as general location derived from IP address, browser type, and pages visited) to keep the site secure and improve performance.

We use the information we collect to:

• Process and fulfil your orders, including manufacturing, sampling, and delivery.
• Create and maintain your customer portal account so you can track orders, view invoices/receipts, and message us.
• Communicate order updates, payment confirmations, and shipping/production status by email.
• Respond to quote requests, customer support enquiries, and messages.
• Send catalog updates, promotions, or new tech pack templates if you've subscribed to our newsletter (you can unsubscribe at any time).
• Generate tax invoices and payment receipts for your records.
• Detect and prevent fraud, and comply with legal and accounting obligations.

We do not sell your personal information. We share data only with:

• Payment processors (Paynow Zimbabwe) to securely process card, EcoCash, and bank transfer payments.
• Service providers that support our operations, such as our hosting provider, database provider, and transactional email provider (Resend) used to send order confirmations, receipts, and invoices.
• Our finance and accounting system, to record invoices and payments for bookkeeping purposes.
• Legal authorities, where required by law or to protect our rights, customers, or the public.

Each of these providers only receives the information necessary to perform their function and is expected to handle it securely.

We retain order, invoice, and account information for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, and tax reporting requirements. Customer portal accounts and associated order history remain accessible until you request deletion.

You can:

• Access, update, or correct your customer portal account details at any time.
• Unsubscribe from newsletter emails using the link in any marketing email, or by contacting us.
• Request a copy of the personal information we hold about you.
• Request deletion of your account and associated personal data, subject to our legal obligation to retain financial records (such as invoices) for accounting purposes.

To exercise any of these rights, contact us using the details below.

We use industry-standard measures to protect your information, including encrypted connections (SSL/TLS) across our website and checkout, and access-controlled databases. Payment transactions are processed directly by Paynow's secure, encrypted gateway — we never see or store your full card or mobile money credentials. While we work hard to protect your data, no method of transmission or storage is 100% secure.

Our website uses essential cookies and local storage to keep your shopping cart, session, and preferences working correctly. We do not use cookies for third-party advertising.

Our services are intended for business customers and adults placing apparel manufacturing or retail orders. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@kugomofashionhouse.com or +263 77 427 8911, Harare, Zimbabwe.